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Last Updated
03-30-2011 10:24 am
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Can you provide a Wireless Quick Reference guide?

Wireless Quick Reference Guide

This is a wireless quick reference guide to help resolve some wireless issues.

Basic information

  • Place the Residential Gateway (RG) at least three (3) feet from other EMI-emitting devices.
  • Place the Residential Gateway in higher locations. Generally speaking, the higher the RG is located, the greater the potential distance that the wireless LAN can cover.
  • Determine how many computers that you will connect wirelessly.
  1. Verify the wireless LAN
    • Open a Web browser window and type; the Home page displays.
    • Click on the Home Network tab.
    • Verify that the button next to wireless located on the right panel (Status at a Glance) reads Disable.
    • When the status is disabled, the wireless LAN is enabled.
  2. Verify the Wireless Settings
    • Click on the Wireless Settings link, near the top of the page.
    • Verify the SSID, displayed here as the Network Name.
    • Use the pull-down menu to change the Wireless Channel to 2 or 10.
    • This moves the settings away from the commonly used channel 6 and will help reduce interference from third-party hardware such as cordless phones.
    • Ensure that there is a check-mark next to Enable SSID Broadcast.
    • Finally make sure that the Power Setting, which is indicated near the bottom of this screen, is set to power level 10.
    • This ensures the Gateway is broadcasting at full power of 400mW.
    • Verify if MAC filtering is on or off
  3. Restart the Wireless Client Manager
    • If the SSID is still not found, using Windows XP, you can try stopping and restarting WZC, or switching from WZC to the 2Wire Client Manager, if using a 2Wire adapter.
  4. Reboot
    • Reboot the Gateway by browsing to the System tab, then selecting the Details link from the navigation bar near the top of the screen. Look for a link on the right-hand side labeled. Restart the system.
    • Once the Gateway has returned to normal operating status, check again for the SSID.
    • If you still don't see the SSID, then reboot the computer, and try again.
  5. Reinstall
    • If you are using a 2Wire wireless adapter, you can remove the adapter from the Device Manager, and reinstall it.
    • It is also possible, if you have more than one computer, to try installing the adapter on another machine.
  6. OEM
    • If at this point the SSID is still not visible,  there may something wrong with the adapter. You may need to contact the manufacturer.

If the computer has difficulty connecting to the wireless network it sees:

This state may be indicated by a 169.XXX.XXX.XXX IP address, the "Limited or no connectivity error," a connection that is stuck in perpetual "Acquiring an IP address" mode, or otherwise unable to connect.

  1. Verify the LAN status Via the Management and Diagnostic Console, verify how many computers are connected to the Gateway, and the method of their connection. This will be listed in the section labeled Device List. Wireless5
  2. Verify the Wireless Settings
    • Next, alter the wireless settings for the customer to allow for wireless troubleshooting.
  3. Re-establish security
    • At this point ensure that your LAN is not left open to the outside world.
  4. Verify the wireless LAN
    • Note that at this point there is no challenge from the Residential Gateway. The RG is now an unsecured hot spot.
    • View the available wireless networks.
    • Select HOME### from the list, and click Connect.
    • Once connected, verify that you can browse. If browsing capability is established, then you have verification that the hardware is in working order, and that the drivers are properly installed on the computer.
    • Again from the MDC, place a checkmark next to Enable Wireless Encryption.
    • Set Encryption Type to WEP-Open.
    • Create a 10-digit Custom Encryption Key, such as a familiar phone number.
    • Disconnect the current wireless connection, then re-connect. At this point you will be challenged with the new key.
    • Enter your new wireless key.
    • Verify that you can browse the Internet.